Privacy And Data Protection Policy

We are committed to protecting your personal data when you visit our website and/or provide any information in relation to the services offered. This Privacy Policy explains how we use your personal data at School Appeal Plus to comply with the regulations introduced in 2018 Data Protection Directive (known as The General Data Protection Regulation (EU) 2016/679 or GDPR).

The ‘Service’ relates to any advisory service offered by School Appeal Plus as outlined on the website, or agreed independently between School Appeals Plus and another party.

Website - What information do we collect?

We may collect, store and use the following kinds of personal data:

a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views) via Google analytics.

b) Information that you provide to us for the purpose of accessing the services offered.

c) Information that you provide to us for the purpose of subscribing to our services, email notifications and/or newsletters.

Enquiries

If you submit an enquiry via the online form, we will use the data to respond to you regarding your enquiry.  By completing and submitting the form, you consent to us using the data in this way.

Information provided by you

Any information you provide in relation to your child’s school application, or potential application, and any other personal data, will be stored in password protected files.  This information will be used to assist with the provision of advice as per the services outlined on the website.  The information will also be used after the provision of the service to assess satisfaction so we can monitor and improve the services being offered.  It will also allow us to run the business efficiently.

The information you provide may also be processed to meet any legal obligations, or to protect the business against any legal claims.

Data retention

We will keep your data for up to one year after it has been used to deliver a service to the customer.

Cookies

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website.  We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser.  Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites.

You can set your browser not to accept cookies. See www.aboutcookies.org for more information.

Your Rights

If you wish to access, correct, update or request deletion of your personal data, you can do so at any time.

You can object to the processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data.

You have the right to opt – in or opt-out of marketing communications that we send to you at any time. You can exercise this right by contacting us and requesting to be unsubscribed.

You have the right to complain to a data protection authority about our collection and use of your personal data. The Information Comissioner’s Office is the data protection authority in the UK. You may write to them at: Information Commission’s Office, Wyecliffe House, Water Lane, Wilmslow, Cheshire SK9 . Alternatively you may call them on 0303 123 1113. You may also visit their website to fill in an online complaints form at Information Commissions Office.

This privacy policy is subject to change if the law changes concerning Data Protection.